Quick Interview: view Salary range: $85,000 to $95,000 Willing to relocate: Yes Years of related job experience: 15 Highest degree earned: Masters Accreditations: Selected to join Sigma Beta Delta society for academic excellence., Languages: English Software: Microsoft Office (Word, Excel, PowerPoint, Visio), Cognos, JIRA, Salesforce, SharePoint, SQL
It is our pleasure to bring you this candidate through his profile and resume. He has a history of meaningful accomplishments in driving revenue generating initiatives. As a team leader who is adept at bringing out the best in people, he is consistently able to deliver impressive results within budget. His written and verbal communication skills allow him to be an effective influencer regardless of the audience. He is excited about the opportunity to become a valuable asset to your organization.
EMPLOYMENT HISTORY
Organization: Affinion Group Location: Franklin, TN Job title: Director, Payment Operations Years and months employed: 3 Year(s) 8 Month(s) Responsibilities: Led team of 10 responsible for $50M in monthly subscription billing revenue. Implemented KPI framework for 3 lines of business in order provide Senior Management visibility into key risks and opportunities for business. Worked closely with Finance, IT and Account Management to ensure optimal customer experience while maximizing revenue. Coordinated with multiple third party billing processors in order to improve collection rates and ensure compliance with all card issuer mandates. Reviewed team alignment to identify redundancies and non value-added activities, was able to reduce headcount by 30% in 2016.
Organization: Affinion Group Location: Franklin, TN Job title: Director, Subscriber Operations Years and months employed: 5 Year(s) 3 Month(s) Responsibilities: Led team responsible for all elements of customer experience including enrollment, fulfillment, billing, and customer service inquiry resolutions. Partnered with “Top 10” financial institutions to identify, define, and implement key requirements for revenue-generating projects. Served as SME for membership system enhancements, including handling legal compliance, revenue acceleration, and billing exception tracking.
Organization: Trilegiant Corporation Location: Trumbull, CT Job title: Senior Manager, North American Billing Operations Years and months employed: 8 Year(s) Responsibilities: First leader of dedicated Billing Operations team. Interviewed, hired and trained staff members, including Data Entry Clerks, Analysts and Senior Analysts. Coordinated with IT and Finance to create first detailed billing KPI reporting. Worked closely with Business Intelligence team to implement billing data warehouse using Cognos. Collaborated with multiple payment processors to resolve billing issues and ensure proactive chargeback management.
EDUCATION
Institution Name: University of New Haven Location: New Haven, CT Degree earned: Masters Major/Concentration: Business Policy and Strategy Year Graduated: 12
Institution Name: Providence College Location: Providence, RI Degree earned: Bachelors Major/Concentration: Economics Year Graduated: 26
